Frequently asked questions about outsourcing
Basically, yes. But at night we sleep and on public holidays we take care about our families. We work Monday thru Friday from 10:00am ~ 9:00pm (UTC +07). You can send us an Email anytime, which will be processed immediately or the next morning if they reach us during the night, or use our contact form. We use Skype for instant messaging, a modern and secure way to communicate both in written form and verbally.
We use Basecamp as our project management software, which also gives our customers the possibility to write messages, add ToDo's and to retrieve information on the progress of their projects, 24 hours a day.
Our customers and partners will be granted exclusive customer protection for the time of initiating and performing the agency contract. We understand that this is the most important aspect of teamwork. Confidence is the basis. If we'd play foul only one time, nobody will trust us ever again. The web is a global village.
Certainly. If the volume of your orders is high enough, you can even get special prices and conditions. Just ask us and provide some details. We're here to help.
Yes, definitely. We are an incorporated company in Thailand. We can provide offical documents translated in German or English language, if your tax office needs that. All documents are legally attested. We pay taxes and social welfare contributions for our employees. We even stop at red traffic lights, which is not too common in Bangkok...
No. You will receive our invoice in European currency (Euros) or US-Dollar, at your discretion, and you also pay in these currencies. You don't have to deal with currency conversion or fees. You only pay the amount invoiced, without any surcharges or bank fees.
We offer unbeatable low prices which is only possible if we can be shure that we will get paid for our work. Law suits are expensive and time-consuming and would only lead to higher prices. Large corporations, as well as authorities can have other terms and conditions, by request.
We have native speakers for English, German and Thai language. Although we prefer English, because this is a widespread language, we are able to communicate with you in German or, in exceptional cases, in Thai.